Collect More. Collect Compliantly.

Balto’s analyzes conversations and coaches collectors to collect as much as possible, the right way, on every single phone call.

Balto Software Quality and Compliance dashboard for collectors and quality assurance

 

Help Collectors collect more and stay compliant with Balto

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Perfect your talk-offs

Balto provides critical information to reps live in  moments they need it most, because after-call feedback is already too late.

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Pass your audits with flying colors

Balto listens for conversation milestones, visually checking them off as they happen and ensuring reps stay on track.

Ramp new collectors faster

Balto’s rep-facing alerts are completely customizable, giving managers power to adjust the key behaviors Balto enforces.

Proven Results with Balto

Hear from our Customers

ACA (American Collections Association) Logo Recievables Management Association Logo
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PACE (Professional Association for Customer Engagement) Logo Recievables Management Association Logo
Balto Software giving Can't Pay signal to collector with check box in background

The Best Negotiation Strategies on Every Call

Picture the collector on your team that everyone envies, the one who somehow wins every talk-off. Now imagine your entire team using the same negotiation strategies on every call. Balto guides collectors to use your best negotiation strategies in every talk-off, producing dramatic boosts in net revenue.

Shorten Ramp Times by 50-75% (really)

As a new collector, getting it all right on their first day used to be impossible. Balto has changed the game by coaching new collectors to remember every compliance point, client-specific requirement, and negotiation strategy on every call. This means more net revenue for your ownership and fewer questions for your managers.

Balto Software giving debt settlment alert to collector with check box in background
Balto Software with compliance signals to collector with check box in background

Hit Every Compliance Point on Every Call

Never miss a mini-Miranda, 2-party disclosure, or client-specific requirement again. Balto creates complete accountability for your collectors by automatically checking off your compliance points on each call as they’re addressed and immediately bringing potential violations directly to managers’ attention.

Partner with a Company that Invests in your Success

Call Analytics

Want to correlate different strategies with specific outcomes? Balto’s call analytics let managers see exactly what’s working and what isn’t. 

Painless Onboarding

We respect your time and we’ll personally meet with you and your team to learn about your organizational goals and ensure Balto is helping.

Guaranteed Uptimes

We don’t make excuses. When you use Balto, we proudly guarantee the stability and quality of our product. It’s that simple.

Real People

We don't automate our customer service, period. When you contact Balto, you get a real person ready (and excited) to help.

Immediate Turnaround

Need help adjusting Balto for a new campaign, script or performance goal? Your dedicated account manager is ready to assist.

Proper Security

Your conversations are your most valuable asset, which is why all of our data is protected utilizing cutting-edge security protocols.

“The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. Our daily immediate payment totals escalated by 75%.”

Roger Weiss / CACi

Ready to Collect More?

We don’t do simulations. During your demo, you’ll see Balto working in a live environment, actually implementing the suggestions most relevant for your organization. Schedule your Balto demo today.

FREE REPORT: 5 Proven Sales Coaching Strategies That Use Habit Formation Psychology

 

Reps Forget 55% of Their Coaching in 1 Hour. Stop Spending Time and Resources On Wasted Coaching!

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 At Balto, we've helped agencies:

Increase average payment amounts by 3.84x

Increase daily collections by 25%

Increase immediate payment totals by 75%

Increase compliance scores to 95% and above

We've analyzed over 1 million collections calls and visited dozens of agencies across the country to collect these 10 phone skills. These 10 phone skills will not only help you collect more but will help you collect as much as humanly possible.

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