Best Practices for De-Escalating a Call

Best Practices for De-Escalating a Call

The Four Steps to Resolve any Customer Conflict Our brains are hardwired to over-react. Conditioned to survive above all else, our brains can’t help but interpret day-to-day stresses as potential threats to our well-being. It doesn’t matter what’s causing us stress or...
Make Your Sales Coaching Stick

Make Your Sales Coaching Stick

5 Proven Strategies Using Habit Formation Psychology If this report fails to give you at least three extremely useful ideas that you can use to improve your sales coaching program, then we consider it a complete failure. This report contains no references to Balto’s...