Proactively Prevent Compliance Violations
Discovering compliance violations after a complaint is too late; the damage has been done. Balto proactively detects compliance violations and guides reps to take corrective action before the conclusion of the call.
Customize Balto for your Quality and Compliance Goals
Threats or Combative Language
.Balto detects threatening language and prompts reps with de-escalation techniques to cool down the call.
Balto enforces fundamental conversation skills, like active listening and talk speed, to enhance conversation quality.
Balto listens for false or misleading statements and prompts reps with helpful clarifying language.
Balto monitors each call for confidential information and immediately alerts reps to self-correct.
Balto monitors calls for disclaimers, automatically checking them off throughout the call and reminding reps who miss them.
Customize Balto to reorient contact center reps who deviate from your approved scripting or talk track.
The best defense is a good offense
You know the situation – a complaint comes in, you review the call and find a critical mistake. Even with great call analytics, the damage is done. Conversely, Balto catches mistakes in the moment and helps reps self-correct, before the conclusion of the call.
Add Safeguards to Your Calls
Like bumpers at a bowling alley, Balto notices when calls might be trending in the wrong direction and instantly prompts reps with suggestions to get things back on track. That way, reps can communicate unobstructed until they need assistance.
Your all-in-one command center
Balto’s fully customizable dashboards give you access to dozens of language variables, like false statements, combative language, and confidential information. That way, you can synthesize the best in real-time and post-call analytics for unparalleled control.
Partner with a Company that Invests in your Success
Backed By Science
Habit formation psychology scientifically validates immediate reinforcement as the single most effective method for building habits.
We don't automate our customer service, period. When you contact Balto, you get a real person ready (and excited) to help.
We respect your time and we’ll personally meet with you and your team to learn about your organizational goals and ensure Balto is helping.
Need help adjusting Balto for a new campaign, script or performance goal? Your dedicated account manager is ready to assist.
We don’t make excuses. When you use Balto, we proudly guarantee the stability and quality of our product. It’s that simple.
“We decreased our compliance deficit by 43%.”
Brandon Tumber / Midwest Recovery Systems
Ready to Conquer Compliance?
We don’t do simulations. During your demo, you’ll see Balto working in a live environment, actually implementing the suggestions most relevant