Proactively Prevent Compliance Violations
Discovering compliance violations after a complaint is too late; the damage has been done. Balto proactively detects compliance violations and guides reps to take corrective action before the conclusion of the call.
Customize Balto for your Quality and Compliance Goals
The best defense is a good offense
You know the situation – a complaint comes in, you review the call and find a critical mistake. Even with great call analytics, the damage is done. Conversely, Balto catches mistakes in the moment and helps reps self-correct, before the conclusion of the call.
Add Safeguards to Your Calls
Like bumpers at a bowling alley, Balto notices when calls might be trending in the wrong direction and instantly prompts reps with suggestions to get things back on track. That way, reps can communicate unobstructed until they need assistance.
Your all-in-one command center
Balto’s fully customizable dashboards give you access to dozens of language variables, like false statements, combative language, and confidential information. That way, you can synthesize the best in real-time and post-call analytics for unparalleled control.
Partner with a Company that Invests in your Success
“We decreased our compliance deficit by 43%.”
Brandon Tumber / Midwest Recovery Systems
Ready to Conquer Compliance?
We don’t do simulations. During your demo, you’ll see Balto working in a live environment, actually implementing the suggestions most relevant