Customer Success Manager

Salary + Equity Position

Would you like to take ownership for building the customer success strategy of a fast-moving artificial intelligence start-up in downtown St. Louis? Balto is looking for a customer success manager to join our ground-floor startup, grow alongside the organization, and take a leading role in crafting the strategies we use to ensure that Balto’s customers see phenomenal results from our technology.

We are hiring a customer success manager to be the linchpin that packages our engineering and sales teams’ insights into practical deliverables for our customers. You will be responsible for communicating with our engineering team, sales team, and most importantly, our customers to organize and direct the many steps of Balto’s enterprise-scale technology implementations. You will work directly with Balto’s CTO to discover key indicators of customer satisfaction and analyze our customer data for trends, ultimately taking whatever actions are necessary to strengthen relationships with Balto’s customers. You might be a great fit for this position if you enjoy working in a flexible, cooperative environment, have strong analytical skills, and love working with people.

Balto is an artificial intelligence tool that transcribes and analyzes sales calls in real time to deliver live recommendations to sales reps while they navigate their calls. Sales reps use Balto to improve their communication skills, better understand customers’ needs, and consistently remember the key points that they need to address on every call. At Balto, you will experience firsthand the limitless passion and critical strategy that go into building a technology company from the ground up.

Balto is headquartered in the T-REX incubator, an innovative space in downtown St. Louis that houses a community of technologists and entrepreneurs.

If you are excited about contributing to an expanding early-stage startup, please apply.

 To apply, send your resume to careers@baltosoftware.com with a 2-sentence description of what excites you most about working with Balto.

 

Preferred Skills & Requirements

●      Exemplary written and verbal communication skills

●      A strategic, detail-oriented thinking style

●      Data analysis skills

●      A working knowledge of Excel

 

Benefits

●      Highly competitive equity

●      Comprehensive Healthcare

●      Free parking

●      15 days annual PTO

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