Deliver exceptional customer experiences on every call
Balto empowers agents to get everything right on every call with the world’s most powerful automated call coaching.
Improve Your Call Center’s Quality Scores with Balto
De-escalate customer frustrations before they turn into expensive complaints.
Create an effortless customer experience by providing agents immediate answers.
Monitor 100.00% of calls across your call center so that nothing slips through the cracks.
De-escalate calls before they turn into complaints
Balto empowers agents to correct customer frustrations by providing them with proven de-escalation strategies. Balto helps agents listen, use understanding verbiage, and take control of the call. With Balto, managers can coach 100% of agents on 100% of their calls with strategies that drive results.
Automatically provide agents the right answers, fast
Balto automatically provides agents instant information from your knowledge base. Eliminate hold time spent searching for product questions, geographies, and protocols. With Balto, agents have the answers they need in the moments they need them most.
Monitor 100% of your calls for less than 2% of the cost of live QA
Nothing gets by Balto. Balto is your QA safety net, monitoring 100% of your calls for the red flags that deserve your attention. With Balto’s Analytics Suite, go straight to the calls that are putting your organization at risk and take immediate action before it’s too late.
Partner with a Company that Invests in your Success
Backed By Science
Habit formation psychology scientifically validates immediate reinforcement as the single most effective method for building habits.
We don't automate our customer service, period. When you contact Balto, you get a real person ready (and excited) to help.
We respect your time and we’ll personally meet with you and your team to learn about your organizational goals and ensure Balto is helping.
Need help adjusting Balto for a new campaign, script or performance goal? Your dedicated account manager is ready to assist.
We don’t make excuses. When you use Balto, we proudly guarantee the stability and quality of our product. It’s that simple.
Ready to Empower Agents?
We don’t do simulations. During your demo, you’ll see Balto working in a live environment, actually implementing the suggestions most relevant