World-Class Technology for World-Class Calls
Balto’s artificial intelligence is instant, intelligent, and flexible, delivering mission-critical information to reps in the moments they need it most. Pricing objection? Customer complaint? Complex product question? No problem.
Balto Powers Your Most Impactful Conversations
Every organization is different. Balto’s alerts and suggestions are designed around your products, phrases, and industry terminology.
Balto provides critical information to reps live in moments they need it most, because after-call feedback is already too late.
Balto listens for conversation milestones, visually checking them off as they happen to ensure reps stay on track.
Compliance & Quality
Balto live-monitors calls for non-compliant and low quality language, prompting reps to self-correct before the conclusion of the call.
Balto’s rep-facing alerts are completely customizable, giving managers power to adjust the key behaviors Balto enforces.
Balto automatically populates up-to-the-minute dashboards with pristine conversation data for manager review.
Balto Integrates with Your Phone System
Balto has learned for over two and a half million phone conversations and is ready to put those insights to work for you. Balto integrates into your telephony system and automatically understands phone calls, in turn providing instant, rep-facing suggestions.
Balto Respects The Sensitivity of Your Calls
By default, Balto knows to listen for some things, like customer interest or competitor names, and not others, like credit cards or healthcare information. Balto never saves or records personal information and uses state of the art security to protect caller information and data.
Balto Is a Very Thoughtful Listener
Balto believes in the power of people and only intervenes when it thinks it can help. Otherwise, it lets humans do their job, and as reps evolve, so does Balto. That way, reps trust Balto’s suggestions and use utilize them as appropriate.
Balto is designed for Human Control
We certainly don’t expect Balto users to be A.I. gurus. As a result, Balto is designed to be flexible, intuitive and easy to adopt. Managers can easily evaluate each rep’s performance, adjust the pace in which Balto intervenes, and regulate the criteria Balto evaluates.
Partner with a Company that Invests in your Success
Backed By Science
Habit formation psychology scientifically validates immediate reinforcement as the single most effective method for building habits.
We don't automate our customer service, period. When you contact Balto, you get a real person ready (and excited) to help.
We respect your time and we’ll personally meet with you and your team to learn about your organizational goals and ensure Balto is helping.
Need help adjusting Balto for a new campaign, script or performance goal? Your dedicated account manager is ready to assist.
We don’t make excuses. When you use Balto, we proudly guarantee the stability and quality of our product. It’s that simple.
Ready to See It In Action?
We don’t do simulations. During your demo, you’ll see Balto working in a live environment, actually implementing the suggestions most relevant