Case Studies

Balto’s real-time call analytics software analyzes tens of thousands of phone calls every single day, helping call center representatives quickly and easily optimize their on-call performance. Thank you to all of our wonderful customers who make Balto possible.

Midwest Recovery Systems Logo

Pharmakinnex used Balto to decrease onboarding time, enforce compliance, and improve sales technique to achieve a 3% win rate

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Midwest Recovery Systems Logo

Midwest Recovery used Balto to achieve a 43% decrease in compliance deficits and 3% increase in revenue.

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Tate and Kirlin Associates Logo

Tate and Kirlin used Balto to increase average payment size from $86 to $331 and increased average minimum payments by 15% in under 3 months.

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CACi Logo

CaCI used Balto to achieve a 25% increase in average daily collections, 75% uptick in average immediate payments and a 65% decrease in training times for new hires.

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Recognized as a Best Home Security System of 2019 by U.S. News & World Report’s 360 Reviews team, Link Interactive is part of a family-owned security business that has been serving communities since 1952.

Using Balto, Link Interactive achieved a 700% ROI  in the first few months and an $8,000 a month increase in monthly conversions. 

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 At Balto, we've helped agencies:

Increase average payment amounts by 3.84x

Increase daily collections by 25%

Increase immediate payment totals by 75%

Increase compliance scores to 95% and above

We've analyzed over 1 million collections calls and visited dozens of agencies across the country to collect these 10 phone skills. These 10 phone skills will not only help you collect more but will help you collect as much as humanly possible.

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